Refund and Returns Policy

Introduction

At Express Wholesale Supplies, we are committed to providing high-quality products and exceptional service. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the procedures and conditions for returning items and obtaining refunds.

Return Eligibility

To be eligible for a return, please ensure that:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• You have the receipt or proof of purchase.

Return Process

1. Initiate a Return: To start the return process, please contact our customer support team at [Customer Support Email] or call [Customer Support Phone Number] within 30 days of receiving your order. Provide your order number, details of the product you wish to return, and the reason for the return.

2. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number. Please do not send your purchase back without obtaining an RMA number.

3. Ship the Item: Securely pack the item in its original packaging and include the RMA number inside the package. Ship the package to the address provided by our customer support team. You are responsible for the shipping costs associated with returning the item.

Refunds

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If your return is approved, we will process your refund within 7-10 business days. The refund will be issued to your original method of payment.

• Partial Refunds: In some cases, only partial refunds may be granted. This includes items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

• Non-Refundable Items: Certain items are not eligible for returns and refunds, including perishable goods, custom products, and clearance items.

Exchanges

If you need to exchange an item for a different product or a replacement, please follow the return process outlined above. Once your return is approved, we will assist you in placing a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. Provide your order number, details of the product, and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.

Late or Missing Refunds

If you haven’t received a refund within the specified time frame, please check your bank account or credit card statement again. Then, contact your bank or credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at [Customer Support Email].

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Express Wholesale Supplies
Email: [email protected]
Phone: +1 (734) 469-4018
Address: 37250 Plymouth Road, Livonia, Michigan 48150, United States

Thank you for shopping with Express Wholesale Supplies. We appreciate your business and are here to assist you with any issues you may encounter.